These terms apply when you use the LAHZA app or website to book appointments ("Clients") and when salons, barbers, nail studios and spas use LAHZA Business ("Salons"). By using LAHZA you agree to these terms and to our Privacy Policy.
1. What LAHZA does
LAHZA is a booking platform. It shows Salons and the services they offer and lets Clients book appointments with them. The services themselves (haircuts, nails, treatments and so on) are provided by each Salon, not by LAHZA. Each Salon is responsible for the quality and safety of its services, its prices and the information it publishes.
2. Accounts
- You can book as a guest or create an account. The details you give must be true and up to date.
- Keep your password private. You are responsible for what happens in your account.
- You can delete your account at any time in the app (Profile → Delete Account).
3. Bookings for Clients
- A booking is a reservation with the Salon for the service, specialist, date and time shown when you book.
- You pay at the salon. LAHZA never charges you online. Prices are set by the Salon and paid to the Salon in cash, by card or by any other method it accepts.
- The Salon may contact you, for example by phone, SMS or WhatsApp, to confirm your booking or to suggest another time if something changes.
- If you can't make it, please cancel in the app as early as possible. Salons may set their own cancellation rules. Repeated no-shows may lead us to limit your use of LAHZA.
- Booking LAHZA is free for Clients.
4. Terms for Salons
- Salons pay a one-time registration fee per brand, a monthly fee per chair (each active specialist) and a fee for each WhatsApp reminder sent, at the prices agreed with LAHZA. LAHZA takes no commission on bookings.
- Salons must keep their services, prices, opening hours and team schedules accurate, and honour the bookings they accept.
- Salons may use Client data only to manage that Client's bookings and visits, and must protect it in line with Egyptian data protection law.
- Each person at the Salon should use their own login and keep it private.
5. Acceptable use
You agree not to:
- make fake bookings or book with someone else's details without permission;
- try to access other people's accounts or data, or interfere with how LAHZA works;
- copy, resell or misuse LAHZA's content, design or data.
6. Our content
The LAHZA name, logo, app and website belong to LAHZA. Salon names, logos and photos belong to each Salon and are shown with its permission.
7. Availability and liability
We work hard to keep LAHZA available and accurate, but it is provided "as is" and there may be interruptions or errors. To the extent the law allows, LAHZA is not responsible for the services provided by Salons, for disputes between Clients and Salons, or for indirect losses. Nothing in these terms limits rights you have under Egyptian consumer law.
8. Suspension
We may suspend or close an account that breaks these terms or puts other users at risk. You can stop using LAHZA at any time.
9. Changes
We may update these terms. If the changes are important we will tell you in the app or by email. Continuing to use LAHZA after that means you accept the new terms.
10. Law and contact
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction. Questions? Write to support@lahza.org.